Got Questions? Get Answers!
Frequently Asked Questions
About Weddings:
What is included in your services?
We have a range of packages to suit all budgets. Travel, set up and pack down as well as a site visit are all included in our packages too, so the price listed with each of our packages is a true reflection of what you will end up paying.
What are the benefits of hiring an event decorator?
Hiring an event decorator gives you the ability to create a completely unique look for your wedding.
Many couples are looking to style their big day to their own unique tastes and are often not sure where to start. If you have lots of great ideas, but you’re not sure how to bring them all together, POP Celebrations & Events can work closely with you to bring your vision to life.
Together with your suggestions and our expertise you’ll have the wedding you’ve always dreamed of with the unique elements you’ve been hoping for.
Can we meet before the wedding?
Absolutely! We encourage couples to use their free site visit included with their package so we can check out your location/venue and scope out your decoration placement/setup for the day.
Can I just have a small wedding?
You can go as small or as large as you would like! We have elopement packages too and it could be more cost-effective for couples to book an elopement package with extra chairs and other add-ons. Send us an enquiry and we’ll be more than delighted to help you.
Can I hire your decorations and set them up myself?
Yes you may! We do have a minimum spend for dry hire. Please enquire for a price list and dry hire info.
Can you make me other decorations like balloon garlands and custom signage? Do you do fresh florals?
At the moment POP Celebrations & Events partners with other small local businesses to source things like this. We can arrange it for you for a small fee or we can recommend the business to you directly if you would prefer to arrange it. We don’t add any percentage on top, we only charge a small fee for our time if you would like us to make arrangements for you. It’s our way of supporting our local business community here in Newcastle/Hunter. We are thinking of providing in-house signage in the future, so watch this space 🙂
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About Picnics
Do you offer catering?
We leave the catering to the experts! We team up with local businesses who provide our clients with the most scrumptious grazing boxes/platters and any other tasty morsels they desire. If you would like to include food as part of your picnic just let us know and we’ll help you to arrange.
What if it rains or the weather is bad?
We ALWAYS recommend having an indoor/undercover back-up option to fall back on in the event of wet weather as under no circumstances will our picnic equipment be set up in the rain or on wet, muddy grounds.
If it is forecast to rain, you may move your picnic to an indoor location and a decision about relocating must be made no less than 48hrs in advance.Â
In the event of wet weather you also have the option of rescheduling your picnic to another date. Notice must be provided no less than 72hours in advance and the rescheduled date is subject to availability.
Refunds will not be offered in the event of wet weather as other bookings will have been turned away in order to service your picnic event.
Can you supply alcohol?
We are unfortunately not licenced to serve alcohol so you will need to bring along your own. You are also responsible for ensuring alcohol is allowed to be served at your picnic location. We can however quote on non-alcoholic beverage packages/drinks cart if you would like.
Do you do photogaphy too?
We are more than happy to take a few snaps of you and your guests on arrival! If you’d like a photographer to come along we are more than happy to recommend one.
Why do I have to pay a bond?
Unfortunately no insurance company in Australia will cover our hire equipment once it’s been removed from our premises (or our vehicles) and placed in your hands.
So in order to maintain our beautiful hire inventory and remain in business, a bond is charged by way of insurance should something get damaged or lost.
The bond is refunded once the items are collected/returned.